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Terms & Conditions

Payment
Form Faktory accepts online payments with the following credit cards: Visa, Visa/Dankort, Mastercard, Paypal and ApplePay.
Payment will only be deducted from your account when the physical item is shipped or the virtual product is created unless otherwise agreed or stated on your order.

All prices on the website include VAT.
The website uses the following currencies for pricing: Euro (EUR)
Form Faktory uses a secure payment server that encrypts all information with SSL protocol, meaning your data is secure and cannot be read by other third parties.

Payment will only be deducted from your account when the physical item is shipped or the virtual product is created unless otherwise agreed or stated on your order.

Paying with PayPal.
PayPal’s Buyer Protection programme entitles you to reimbursement for the full purchase price of the item plus the original shipping costs you paid, if any, when you don’t receive your item from a seller, or when you receive an item, but the item isn’t what you ordered.

Buyer Protection covers all eligible purchases where PayPal is used, as well as payments made through our website. To take advantage of Buyer Protection, we require, among other things, that PayPal accounts be kept in good standing and ask that a dispute be filed within 180 days of your purchase or payment, Terms and Conditions apply.

Read more abouPayPal’s Buyer Protection programme here >

Worldwide shipping
Read about shipping here >

If you regret your purchase
Form Faktory offers a 14 days full refund on goods purchased on the website unless otherwise agreed or stated in your order.
The 14 day period starts on the day the order is delivered.

Any return costs you incur yourself.

The request for cancellation must be notified to us no later than 14 after the delivery, and be with us no later than 14 days after we are informed of your use of the right of cancellation/withdrawal.

If you wish to make use of your right to withdraw the purchase, send me an e-mail at: charlotte@formfaktory.com.
In your message, clearly make me aware, that you want to use your right of withdrawal.

Please contact me by email at; charlotte@formfaktory.com with your order confirmation, before returning any items, and I will guide you with the directions for our return policy.

Condition of the item you have returned.
You are responsible for the condition of the product, and of the decreased value of the goods caused by handling it other than what is necessary to determine the nature, characteristics and function of the goods.

If the item is tested/used in addition to what is described above, it is considered used and of decreased value. This means, that when the purchase is canceled, you will receive a minor portion or none of the purchase amount refunded. It is up to Form Faktory to evaluate the item’s condition.

All prints or originals must be returned in original condition in original, undamaged packaging.

Warranty
There is a 2 year warranty on products according to the Danish Sales Law. The warranty applies to all errors in software, material and fabrication.

Complaints regarding errors and defects must be reported to Form Faktory within two days after the goods have been received. I will refund reasonable shipping costs.

The complaint waives right to warranty if the items are handled improperly or unusually. Form Faktory covers return costs to a reasonable extent. Before returning, please contact me at: charlotte@formfaktory.com or phone: +45 23 23 56 51.

Warranty complaints will not be accepted if they are sent by cash-on-delivery system.

Colours at the art print
Colours may vary. Due to the calibration differences between computer monitors, tablets and smartphones,  the colour on the art print shown on our website or mobile may vary from the actual print.

Copyright
Images used on this website are the property of Charlotte Hilleke / Form Faktory and must not be reproduced without expressed written permission. Any unauthorised reproduction will result in legal proceedings.

Company information:
Form Faktory
Slotsgade 2A
3480 Fredensborg
Phone: +45 23235651
VAT: 40443290

Terms & conditions updated: august 2021.