What we collect
When you place an order, we collect:

• Name
• Address
• Email address
• Phone number

This information is used solely to process and deliver your order.

Why we collect it
We process your data in order to:

• Fulfil your order
• Provide customer support
• Meet legal obligations (e.g. accounting)

Data storage
Your information is stored securely and retained for up to 5 years in accordance with Danish accounting regulations.

Who we share data with
We only share your data with trusted third parties necessary to operate the webshop, such as:

• Payment providers
• Shipping providers
• Hosting and technical services

We do not sell or resell your personal data.

Cookies
We use cookies to ensure the website functions properly and to understand how it is used.

You can manage your cookie preferences at any time via the cookie banner.

Your rights
You have the right to:

• Access your data
• Request corrections or deletion
• Withdraw consent

To exercise your rights, contact: mail@formfaktory.com

Data controller
Form Faktory
Charlotte Hilleke
Email: mail@formfaktory.com

Complaints
If you wish to file a complaint, you can contact:

Danish Consumer Authority
www.forbrug.dk

Or via the EU Online Dispute Resolution platform:
https://ec.europa.eu/consumers/odr